We are happy to offer free delivery on all domestic (The Netherlands) orders over €100.

Standard shipping costs to other destinations are shown on the product pages. An additional shipping fee may be added when orders exceed standard dimensions or weight.

The Fine Store offers worldwide shipping of small items and accessories ordered online. Standard international shipping costs are based on the weight of your order and calculated at check out.

We offer worldwide shipping. Accessories and small furniture can be ordered online wherever you are based.

International orders placed through our website have a maximum order weight. When your order exceeds this, you won't be able to proceed to checkout. In this case, please contact us by email so we can provide you with a shipping quote. Alternatively, try to split up your order.

Keep in mind that, when ordering from outside of Europe, you may be charged for local import fees, custom duties and VAT. 

Your order will usually be send within 48 hours.

Most items ship from stock, some items are made to order. The expected lead times are stated in the product information.

Orders are delivered by DPD, DHL or PostNL. Within The Netherlands, these carriers aim to deliver within the Netherlands the next working day or the day after. Delivery of international orders can take up to 15 working days, depending on the location and carrier.

You are welcome to pick up your order at the store. Just select this option when you check out.

When your order is ready to be . picked up, you will be notified. Please do check our opening hours before you pop by.

We hope you are happy with your purchase from The Fine Store. However, if the order does not meet your expectations, then it can be returned.

You have the right to withdraw from the contract within 14 days without giving any reason. This period commences on the day after the product was received. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by email.

During the withdrawal period please treat the product and its packaging with care.

Return the products you do not wish to keep within 14 days from the moment you informed us about your withdrawal and send us the tracking details of the shipment.

If you choose to return an item by exercising your right of withdrawal, you are responsible for covering, at most, the expenses associated with the return of the goods.

Please note that we are unable to offer a refund on carpets, blinds, paints, tiles, shelving and furniture items that are made to order, showroom models and items that are ordered for you on request, referring to our terms and conditions.

Also, electrical items, such as lamps, cannot be returned from locations outside of the European Union.

If you wish to exercise your right of withdrawal, please return the item(s) to The Fine Store with all components, in its original state and packaging. Send the parcel with tracking and inform us if it is delayed or delivered elsewhere (for example, at a parcel shop).

Once we have confirmed the returned items are in good condition, we will refund you (excluding return shipping costs) as quickly as possible, and no later than 30 days. Shipping and handling costs will not be refunded.

Returns should be shipped within 14 days of notifying us, and please provide the tracking details.

Send the parcel to our store in The Hague. You find the address here.

If you wish to return an item, you are responsible for the return shipping costs. Refunds will be processed promptly, excluding the original shipping and handling fees and no later than 30 days after we receive the returned items.

For returns from outside the EU, all associated costs, including customs duties, taxes and clearance fees, are the sender’s responsibility. Returns must be sent DDP (Delivered Duty Paid).

Find more details in our terms and conditions.

You can securely pay with Ideal, Credit Card, PayPal, Apple Pay or Mister Cash. Payments to The Fine Store are safely conducted through the Shopify Payment system. We guarantee that your transaction will be made securely.

Product prices include VAT. At check out, tax is calculated or excluded depending on your location.

When you order from outside the Euopean Union, taxes will be deducted from the product prices, resulting in tax free shopping!